Reference

Terms and Conditions That Govern Your xp789 Account

These terms set out exactly what you agree to when you open an account, make a deposit through JazzCash, Easypaisa or Raast, or place any transaction on xp789.

Account eligibility rulesJazzCash, Easypaisa, Raast payment termsDispute and closure processJurisdiction-dependent accessHow changes are communicated
xp789 Terms and Conditions That Govern Your xp789 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you want to flag a concern about how they have been applied to your account, our support team is the right starting point. You can reach us through live chat directly from your account dashboard, by email at the address shown in your account settings, or through the help form on the contact page. We aim to respond to terms-related queries with a clear written answer rather than a generic reply.

Live Chat Start a chat session from your account dashboard. This is the fastest path for terms clarifications, account eligibility questions or payment matching queries.
Email Support Send a detailed message to the support email listed in your account settings. Useful for formal disputes or written records of how a specific clause was applied.
Help Form Submit a structured query through the contact page help form. Include your account reference number so our team can pull the relevant transaction or activity record quickly.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms are enforced consistently and we apply them the same way whether you are depositing via Easypaisa in Karachi or using a Raast bank transfer from anywhere else in Pakistan. Account security, data retention and your right to request changes are all governed by the same document you are reading now.

Account Data Retention We retain account and transaction records for the period required to meet our internal compliance obligations. You can request a summary of your account activity through the account settings data section.
Payment Verification Steps Every JazzCash, Easypaisa and Raast deposit is matched against your registered account wallet before funds are credited. This step protects your account from unauthorised funding attempts.
Requesting Account Changes To update registered wallet details — such as switching the linked JazzCash or Easypaisa number — submit a request via live chat or email with your account verification details. Changes are applied after identity confirmation.
Dispute Resolution Path If you disagree with how a term has been applied to a transaction or account action, raise it through live chat first. Unresolved disputes may be escalated to our formal review process, details of which are emailed on request.

Frequently Asked Questions About These Terms

These are the questions we receive most often about how these terms work in practice — covering account eligibility, payment rules, amendments and your rights as an account holder.

Yes. Every deposit, withdrawal and wager on your account is subject to these terms. This includes all transactions processed through JazzCash, Easypaisa and Raast, which must match your registered wallet before they are credited.

We post a notice on your account dashboard before any update takes effect. Continuing to use your account after that notice is treated as acceptance of the revised terms. We do not update terms without prior notice.

Access depends on local law and eligible regions. These terms apply where access is permitted. If local regulations restrict access in your area, those restrictions take precedence over anything stated here.

Depending on the nature of the breach, we may suspend or close your account and withhold pending transactions pending review. You will receive a written explanation through your registered contact details.

Go to account settings and locate the data request section, or contact us via live chat. We will provide a summary of your activity and payment records for the period you specify, subject to retention limits.

Start with live chat and describe the specific clause and transaction in question. If the issue is not resolved there, you can request escalation to our formal review team by email with your account reference number.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.